A: We currently ship exclusively within the Canada and United States. However, we are working hard to expand shipping coverage so we can begin to ship directly to our international clients.

foliagecosmetics.com orders are shipped and delivered Monday through Friday, excluding major holidays. Below are the shipping options available for your online purchase:

*Order total not including taxes. ** Order must be submitted by 1 PM EST during the business days (Monday-Friday), and only applies to products that are in stock. Shipping orders are processed and shipped within 1-2 business days. *** Expedited and Priority orders placed by 10 am EST will be processed and shipped the same day, depending on product availability. Orders shipped after 10 am EST will be processed the next business day. Orders destined for P.O. boxes are not eligible for Priority Shipping. Please note that all shipping costs are non-refundable.

foliagecosmetics.com orders are shipped and delivered Monday through Friday, excluding major holidays. Below are the shipping options available for your online purchase:

*Order total not including taxes. ** Order must be submitted by 1 PM EST during the business days (Monday-Friday), and only applies to products that are in stock. Shipping orders are processed and shipped within 1-2 business days. *** Expedited and Priority orders placed by 10 am EST will be processed and shipped the same day, depending on product availability. Orders shipped after 10 am EST will be processed the next business day. U.S. orders may be required to pay for duties upon delivery. Foliage cosmetics does not assume responsibility for these payments. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and Foliage cosmetics does not reimburse these costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. We are unable to ship to forwarding addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system. Please note that all shipping costs are non-refundable.

A: Please notify us immediately by email through our website to be considered for a replacement. We will open an investigation with our carrier to attempt to recover the package, which will take a minimum of 48 hours to resolve. If the package cannot be recovered, we will file a claim with our carrier. Full or partial refunds will only be given to orders for which the carrier has approved our claim. This process may take some time before it is completed. In the majority of cases, if our carrier determines that your package has been delivered, we are unable to ship a replacement. In the event this occurs, please contact us immediately so we may evaluate your request for a re-ship.

A: When the order arrives, please inspect it for any damage that may have occurred during shipment. If you determine you have received damaged or unusable items, please retain the box, the packing materials and the items inside. Please contact us immediately via our contact page in the event that damages do occur. Please provide us with your order number and photos of all damaged items, so our team can assess the claim and take the proper steps to help find a satisfactory solution.

A: We will consider requests outside of the 90-day window on a case by case basis.

A: While we understand that sometimes it takes a few tries to realize a product isn’t right for your skin, we will not accept returns or exchanges for any items where more than half of the product has been used.

A: We are unable to process returns for our retail partners. We encourage you to contact the retailer directly to inquire about their return policy.

A: If the item was originally purchased through foliagecosmetics.com you can return or exchange per our usual policy. We will need either your order number or the email address the order was originally placed under for verification purposes.

A: Please allow 3-5 business days for inspection upon receipt of your return. Following inspection, we’ll notify you as to whether or not the criteria for a full or partial refund have been met. Please allow 5-10 business days for your refund to post to your account once it has been approved. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded.

A: After you contacting us, a team member will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded. Further instruction will be send to you r email.

A: We’re so sorry that it’s taking so long! Sometimes banks take up to 10 business days to process your refund. If the money doesn’t show up within a week, we advise that you contact your bank.

A: Unfortunately, only regularly priced items can be returned and refunded at the moment

A: • Items marked as final sale. • Discontinued items. • Partial return of gift sets. • Free gifts or promotional items with retail value. • Products from orders you have not received.

A: Foliage carefully assesses our products and ingredients to ensure they are safe for use. Because every person and pregnancy is unique, we recommend you seek your doctor’s advice if you are unsure or have any questions about the products you use during pregnancy and/or lactation.

A: Foliage never tests any products on animals and we only use ingredients that have not been animal tested.

A: Foliage is committed to green initiatives. We only use a completely biodegradable, corn-based “look alike” peanut in our packages. We also endeavor to use the smallest possible shipping box for each shipment.

A: Yes, we suggest using a serum day and night before applying your moisturizer. Serums are highly concentrated, provide immediate and long-term results as well as boost and support the natural functions in the skin. Moisturizers help rebuild skin’s protective barrier and feature anti-aging technologies to target specific concerns.

A: We don’t discriminate! Our products are appropriate for all skin types. If you have any further questions, feel free to contact us.

A: For all product related questions, please refer to the product page on the website. Each tab provides active ingredients and how to properly use. If the answer to your questions aren’t readily available, contact us and we’ll be more than happy to respond!

A: With organic and natural ingredients, sometimes there can be batch variations that can cause color differences from one order to another. Generally, the product can be clear to white. It depends on the time of year or mother nature's conditions at the time ingredients we harvested. This cloudiness does not make the product less effective or less pure, it is simply a result of the natural look of MSM to enhance collagen bundles and restore the foundation for healthy skin.

A: Yes, all of our products are made in small batches in Canada.

A: To maximize the shelf life of your products, store them in a cool, dry place away from direct sunlight, heat, humidity and excess moisture. Cleansers may be kept in the shower.

A: Our products have a guaranteed shelf life of 12 months after opening, however many will last longer.

A: please refer to the product page on the website, the ingredients are listed under the “Ingredients” tab.

A: Please be assured, the safety of our products and ingredients is our top priority. Accordingly, our formulas are developed to comply with worldwide regulations and with the most stringent requirements of quality, traceability, and safety. We take all the necessary steps to prevent the use of any substance that has been scientifically recognized to potentially jeopardize consumer safety.

A: Yes, most definitely. When it comes to using a new product or ingredient (especially those that are retinol and glycolic acid), start slowly and let your skin adjust. We use high concentrations in our products to ensure effectiveness, so a little tingling is not a bad thing!

A: We encourage our clients to be consistent for at least 90 days with our collection. Changes in skin happen over time, and when working with the body as a whole, and not just your product regime. It’s important to remember as well that skin likes consistency and change can freak it out - whether moving from conventional to new conventional or from conventional to natural.

A: We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitors display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown. If a product offered by us is not as described, your sole remedy is to return it unopened in its original packaging in accordance with the Return Policy and Return Procedures.